Troubleshooting

Take a look at our Troubleshooting Guides for self help fixes and feel free to give us a call or drop us an email if you need any telephone engineer advice.
No Dial Tone

No Dial Tone

It is your service provider’s responsibility to ensure your phone line is working externally up to, and including, the master socket in your house.
Broadband Speed

Broadband Speed

If your broadband is not working then check that your router connection lights are on.
Crackly Line

Crackly Line

Other common faults that you may experience with your home phone line, include crackly line and “phantom ringing” (otherwise known as “ringtrip”). Crackly lines are mostly caused by moisture entering the phone cable.
Can you move your Master Socket?

Can you move your Master Socket?

I’m often asked by residential phone customers if their master socket can be moved. This might be because it’s in an awkward place or perhaps because they want the Master Socket in their office to plug the broadband straight in to.

Paul, Cambridge
“Two weeks getting nowhere with BT followed by one phone call to Millrose Telecom and lo and behold, a knowledgeable guy arranged to come over and deal with my cabling issues. All sorted in one visit, can’t praise Keith enough, he’s ex BT – perhaps if they could keep hold of these people they wouldn’t be so difficult to deal with now!”
Paul, Cambridge
Mr Jarman, Cambridge
“The burglar alarm people have just finished setting up the system using the phone connection that you made live so that any break in will activate a call to our mobile phones.  Our builders had insisted that this was not possible, they were no help at all. So, thanks for an excellent job!”
Mr Jarman, Cambridge London Gateway Networks Ltd
S.Cavey, Boston
“For many months I put up with a phone connection in my hall which was always very unstable; the slightest knock would result in the loss of the dial tone.  Keith has sorted this out for me and for sometime now I have been very happy that I no longer need to worry about the connection. It was not a big job but what a difference it has made.  Keith has also installed a new extension phone, tidied up the wiring at that location and it is always a pleasure to have him here because he is so cheerful and nothing is too much trouble”
S.Cavey, Boston Computer Relocations