Troubleshooting

Take a look at our Troubleshooting Guides for self help fixes and feel free to give us a call or drop us an email if you need any telephone engineer advice.
No Dial Tone

No Dial Tone

It is your service provider’s responsibility to ensure your phone line is working externally up to, and including, the master socket in your house.
Broadband Speed

Broadband Speed

If your broadband is not working then check that your router connection lights are on.
Crackly Line

Crackly Line

Other common faults that you may experience with your home phone line, include crackly line and “phantom ringing” (otherwise known as “ringtrip”). Crackly lines are mostly caused by moisture entering the phone cable.
Can you move your Master Socket?

Can you move your Master Socket?

I’m often asked by residential phone customers if their master socket can be moved. This might be because it’s in an awkward place or perhaps because they want the Master Socket in their office to plug the broadband straight in to.